FAQ

Have a look at our Discounts and Offers page to save money. Discounts are always limited with time, so they may vary in the future.

You can rent a storage unit through our Online Booking portals for Prague 4, Prague 6 and Prague 7. Here you choose the date and preferred unit size, fill in the required information and choose your own 6 digit gate code to get into the facility. Payment is done via credit or debit card through our payment gateway. AFTER PAYMENT: You will get a welcome email including information about your unit and you are set to go.

If you need a storage unit right now, you can rent it in under 5 minutes and have immediate access.

1. Just go to our Rental Portal, choose today’s date, fill in your information and payment details.
2. After paying, you will immediately receive a WELCOME EMAIL with information about your unit and the facility. With this you an immediately access the gate with your gate code and your unit.
3. If you ordered a lock, just call us and we will let you know where to pick it up at Super Storage.

You have access 24/7/365.

During the rental process you fill in your preferred 6 digit code. This code will grant you access and exit through the facility gate, just type it in to the keypad at the gate. You can then find your unit via our map. Once you are done loading or offloading, you lock your unit with your own padlock. You can buy one from us during the rental process.

You need:

• A working credit or debit card, which has allowed online shopping payments – why? because payment for rentals is done via card in our online system.
• Pick a 6 digit code which will be your entry and exit access codes for the gate.
• Please have a scan or photo of your ID, driver’s licence or passport.
• Your own padlock with HARDENED (hardened steel) written on the lock.

We also sell special padlocks ideal for self storage units, you can buy it during the rental process or ask us about it later.

You can rent it for 1 month minimum up to long term.

Monthly lease: We highly recommend for you to use our online booking portals. If you are experiencing issues, feel free to write us on chat or call us from Mo-Fri 9am – 5pm on +420 775 30 80 20.

If we book a unit for you and you wish to pay monthly, we will send you an email with instructions on how to add your card in our system for payment.

Discounted units: If not stated otherwise on the Discounts page, please contact us via phone or email, we will make a reservation for you.

Sure, just let us know that your movers will be arriving without you and we will prepare everything for them – how to get to the container, the gate code and a padlock with a number code. Once everything is done, we can come and check that everything is locked, and change the gate and lock codes for your peace of mind.

We also have access to a forklift with a driver, let us know if you will be moving europallets or other inventory.

Please let us know if you want 2 or more containers:

1. We can try and find containers next to each other
2. We may have more units that appear online
3. We can offer a group discount from 3 or more containers.

Just call us or write us, and we will do our best to help.

Have a look at our page with our unit sizes. If you are still not sure, then don’t hesitate to call us on: 775 30 80 20 and arrange a time with us to show you around. We will help you choose the right size.

Note: With COVID measures, we can arrange a remote viewing of the facility, where we can guide you by phone.

Yes of course you can, provided there is a unit you are requesting available. Let us know and we will make the change and let you know the details.

If your desired unit is not available, call us Mo-Fr, 8am -5pm at: 775 30 80 20 and we can try and find a viable solution for you. Or have a look at our different location, we might have a storage unit available there for you.

Yes, the storage units at Super Storage are safe. You unit is locked with your own padlock. Each unit also has a door alarm connected to a security company. Only paying tenants have access to Super Storage.

Furthermore the facility has a night and weekend guard and guard dog and is monitored by cameras 24/7.

Only you have access to your units, and whomever you give a key to your padlock to. If you have more people coming into your unit, we advise buying a coded padlock, so you just give the person its code. However we advise to keep the number of people accessing your unit and the facility for a minimum, as you are responsible for any people coming in with your gate access code.

We do not have access into your unit.

The main payment option is credit/debit card via our online payment gateway. After saving your card during the rental process, the first payment and deposit will be paid for immediately.

For the next payment, you will receive an invoice by email 7 days before the next payment is due, and on the due date (1st day of the next monthly rental) we will deduct the monthly rental from your saved card.

You can change your card and invoicing details in the User Dashboard.

We use Stripe as our main payment gateway, it is also used by Amazon.com or Booking.com for example.

In certain cases such as pay in advance offers you can pay by bank transfer or card.

You can change your card and invoicing details in the User Dashboard under your Client Profile. Scroll down and find the Card section. Username and password details are in your welcome email.

No, we only accept credit or debit cards. We also accept bank transfers for long term pay in advance rentals.

Yes, we take a 1 month rental refundable deposit. The deposit is payable with your first payment.

If the unit is empty, clean and undamaged, we will return the full amount.

Call us Monday to Friday from 9am to 5pm on tel. +420 775 30 80 20 or write us via our email. For absolute emergencies outside of working hours you can call us on our SOS number: .+420 775 30 81 32.

Our notice period is minimum 14 days before the end of your prepaid month. Just let us know (from your registered email or registered phone number) at least 14 days before the end of your prepaid rental and we will end your contract. Otherwise your rental will be renewed automatically for another month. For those on long term pay in advance leases, we will get in contact with.

For example if Lucy has rented from the 18th December on a monthly payment cycle, her next payment cycle will begin 18th January, 18th February and so on.

If she wishes to move out of her unit, she can do so always to the day before the new monthly cycle begins – in this example the 18th of the month. She can give notice latest 14 days in advance, so on the 3rd of the month. If Lucy wants to move out in mid March, she can move out on the 17th March and not have her invoice renewed if she gives notice on the 3rd March.

If she gives notice on the 6th March, she can move out immediately but will still be charged for the following month for the 18.3. to 17.4.

We will let you know where you can pick it up. If you are in a hurry and you do not hear from us, please call or email us.